Guides
Longer answers: how the wallet, the rewards, the rankings and your account actually work.
These are written to be finished. Each one covers a single thing the platform does, in the order you would meet it, and stops when that thing is explained.
Start with Getting started if you are new. Rewards and streaks and Wallet and currencies explain what you are earning and what it is for. Leaderboards and fair play explains why a score is sometimes rejected. Account security and Playing in your language are worth five minutes whenever you have them.
If you are here because something specific is not working, the FAQ is faster and support is faster still.
A guide for parents
What the platform deliberately does not have, the controls on your child’s account, the stronger ones your app store gives you, and how to delete a child’s data.
Starting out: your first game
You can play without an account, and you should probably create one before you have much to lose. Here is what happens in the first ten minutes, and what the account is actually for.
Coins, gems and experience: how the wallet works
Three balances follow you across every game, and each game may add one of its own. Every movement is a line in a ledger you can read, and none of them is written by your device.
Rewards, streaks and achievements
Four ways to earn, none of which require spending anything: finishing a session, claiming the daily reward, keeping a streak, and completing achievements. Here is exactly how each is calculated.
Leaderboards and fair play
How a score gets onto a board, how ties are broken, and why a session is sometimes refused. Almost every refusal is a dropped connection rather than an accusation.
Keeping your account yours
Changing your password, signing other devices out, what a lockout means, and the one thing we will never ask you for. Five minutes now is worth an afternoon later.
Playing in your language
Eight languages, each with its own address, Arabic reading right to left throughout. How to switch, what the small language tag on an article means, and why we tell you rather than hide it.